What is Guest Feedback?
Turkish: Misafir Geri Bildirimi
Guest feedback is the collection and management of the requests, complaints and opinions guests share during or after their stay.
A problem that is noticed and resolved during the stay can prevent the guest from posting a negative online review. That is why it matters that guests can report a complaint easily from their phone without going to the front desk, and that the request lands as a task with the right department.
Regular reporting on the feedback collected helps identify recurring problems.
In Zeus PMS
With the Zeus PMS guest feedback app, guests can easily submit requests and complaints, and the hotel can track and report on them.
Explore Zeus PMS →